Help

Support

A question, a bug, an idea? Write to us.

Email us · contact@challengers.agency

We usually reply within 2 working days.

Frequently asked questions

How do I set up the pause before an app?

Streaks uses an automation in Apple’s Shortcuts app:

  1. Open Shortcuts › Automation › +.
  2. Choose App, then pick the app (for example Instagram).
  3. Select “Is Opened” and “Run Immediately”.
  4. Add the Streaks action “Pause Before App” and type the app’s name.

Repeat for each app you want to pause before.

How does Morning Focus know when I woke up?

Streaks reads your sleep in Apple Health to find the time you woke up. If there is no sleep data, it uses the usual wake-up time you set in the app.

How do I restore Premium on a new iPhone?

Go to Profile › Unlock Premium › Restore purchase. Use the same Apple Account you used to buy Premium. There is nothing to pay again.

How do I sync between my devices?

Streaks syncs through iCloud. Sign in with the same Apple Account on each device and make sure iCloud is turned on for Streaks in Settings › Apple Account › iCloud.

How do I connect Apple Health?

Go to Profile › Syncing › Apple Health, then allow the data you want to share (sleep, workouts). Streaks only reads this data.

How do I export my data?

Go to Profile › Export and choose CSV or PDF. Then pick where to save or send the file.

How do I add the widgets and the Live Activity?

Widgets: touch and hold an empty area of the Home Screen, tap Edit › Add Widget, search for Streaks, then choose Streaks, Rituals, Greetings or Heatmaps. For the Lock Screen, touch and hold it, then tap Customize.

Live Activity: start the timer. It appears on the Lock Screen and in the Dynamic Island. If it does not, check that Live Activities are on in Settings › Streaks.

How do I request a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com, signed in with the Apple Account used for the purchase.

How do I delete all my data?

Delete the app from your iPhone (and Apple Watch). Then, to remove the iCloud copy, go to Settings › Apple Account › iCloud › Manage Storage › Streaks and delete the data. We hold no copy of your data.

Still stuck? Write to contact@challengers.agency.